Refund policy
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, with all included components, documentation and accessories, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To start a return, please contact us at sales@ttnindustrial.com.au. Please note that approved returns must be sent to the following address:
11/29 Bay Rd, Taren Point 2229.
Returns must not be sent back without first contacting us and receiving return approval. Items returned without prior approval may not be accepted.
If your return is accepted, we will provide instructions explaining how and where to send your item.
For change-of-mind returns, the customer is responsible for all return shipping costs. For vehicle hoists, the customer is responsible for arranging and paying for the hoist to be safely returned to our nominated warehouse or return address. The hoist must be appropriately packaged and secured for freight.
Original shipping charges are non-refundable unless the product is confirmed to be faulty, damaged or incorrectly supplied, or where otherwise required under Australian Consumer Law.
You can contact us with any return-related questions at sales@ttnindustrial.com.au.
Damages and Issues
Please inspect your order as soon as it is received. Contact us immediately if the item is defective or damaged, or if you receive the wrong item, so we can assess the issue and make it right.
Please provide your order number, a description of the issue, and clear photos or videos showing the product, packaging and any damage.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom products, special orders or personalised products
- Gift cards
- Products that have been installed, modified, damaged or used outside their intended purpose
- Products that are not returned with all original components, accessories and packaging
Sale or clearance items are not eligible for change-of-mind returns. This does not affect any rights you may have under Australian Consumer Law if an item is faulty, damaged or incorrectly supplied.
Please contact us at sales@ttnindustrial.com.au if you have questions or concerns about a specific item.
Exchanges
The fastest way to receive a different item is to return the item you currently have. Once the return has been accepted, you can place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason.
The item must be returned in the same condition in which it was received, unused, with all tags, components and accessories, and in its original packaging. You will also need to provide a receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and advise whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and display the refund.
Return shipping costs and original delivery charges may be deducted from the refund where applicable.
If more than 15 business days have passed since your refund was approved, please contact us at sales@ttnindustrial.com.au.